by APS Healthcare
KEPRO Counseling Services
Life can be overwhelming. Thankfully, our experienced telephone counselors can help you face even the toughest emotional and relationship challenges, and assist with everything from depression, anxiety and stress, to alcohol and drug addiction. The confidential service is available 24/7. Get help today!
KEPRO Counseling Services FAQ
Q. How much are members charged when using the Counseling Services?
A. Members are not charged to talk to a counselor, and they may use the benefit as often as they like. The fee for this service is included in the retail price of the membership card.
Q. What is a 24 hr/day Counseling Service?
A. The telephone counseling service is a program which offers help to members and their immediate family members. Members are eligible to receive assessment, short-term problem resolution or referrals to address personal problems. All services are performed over the phone.
Q. Are counseling services just for people in crisis?
A. No. While counseling can certainly help people who are in crisis, the goal is to help members to address personal problems early in an effort to prevent crisis. The counseling service provides assistance for a wide range of personal matters, such as self-improvement, parenting/family, marital/relationship, workplace issues, depression, anxiety, alcohol/drug abuse, gambling, etc.
Q. What if I need help beyond the scope of the Counseling Service?
A. Our counselors can help align the right resources for your problem. The costs of these services are not covered in the program. We can help the member choose which services would be of most help based on the information they provide.
Q. Is this service confidential?
A. The Counseling Service is a confidential program that provides telephone access to experienced master-level EAP professionals 24 hours a day, 7 days a week. These professionals help assess problems and conduct short-term problem resolution for issues impacting work and/or personal life. As required by law, we cannot release information without the member’s signed consent with the exception of emergency situations and to report child abuse.